Sales Contract

Sales Agreement

ARTICLE 1 Seller Information

Title: PIKA STUDIO.CO

Address: EVLİYA ÇELEBİ MAH. SADİ KONURALP CAD. IKSV VAKFI NO: 5 İÇ KAPI NO: 2 BEYOĞLU/ISTANBUL

Email: info@pikastudio.co

ARTICLE 2 Buyer Information

Full Name:

Address:

Phone:

Email:

ARTICLE 3 Subject

The subject of this Preliminary Information Form (“Form”) is to inform the Buyer about the sale and delivery of the Products (“Products”) specified below in terms of quality and sales price in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts published in the Official Gazette dated November 27, 2014 and numbered 29188.

ARTICLE 4 Basic Features of the Goods Subject to Sale and Payment Information

4.1 The description, unit price, quantity, and payment terms of the Products are as specified in the Preliminary Information Form and have been approved by the Buyer.

4.2 The shipping fee or delivery fee will be paid by the Buyer. The Seller’s opportunities and facilities regarding shipping costs or delivery fees are exempted.

ARTICLE 5 Validity Period of Commitments

The prices stated in Article 4.1 are the sales prices. The advertised prices and promises are valid until updated or changed. Prices announced for a limited time are valid until the end of the specified period.

ARTICLE 6 General Provisions

6.1 The Buyer declares that they have read and understood the essential characteristics of the product, the total sales price including all taxes, payment methods, and delivery costs to be borne by the Buyer, and that they have electronically confirmed the necessary information regarding the Seller’s commercial title, address, and contact information as specified on the Website.

6.2 The Seller is not liable for any direct or indirect damages arising from the use of the Website or mobile application due to violations of the contract, tort, or other reasons. The Seller does not accept any responsibility for interruptions, errors, omissions, deletions, losses, delays in transactions or communications, computer viruses, telecommunications failures, theft, destruction, or unauthorized access, alterations, or use of the information.

6.3 The Seller reserves the right to change, reorganize, or suspend any type of service, product, usage conditions, or information provided on the Website and/or Mobile Application without prior notice. Changes take effect on the date of publication on the Website and/or Mobile Application. The company advises the Buyer to visit the legal notice page with each access to the Website and/or Mobile Application. These conditions apply to other linked websites as well.

6.4 The Website and Mobile Application may contain links or references to other websites not under the Seller’s control. The Seller is not responsible for the content of these sites or any other links contained in them.

6.5 The Seller owns or has the license to all materials, including the general appearance and design of the Website and Mobile Application, all information, images, trademarks, domain names, logos, icons, technical data presented in demonstrative, written, electronic, graphic, or machine-readable forms, computer software, sales systems, business methods, and business models. None of the Materials may be changed, copied, reproduced, translated into another language, republished, uploaded to another computer, mailed, transmitted, presented, or distributed without prior permission. The whole or part of the Website and/or Mobile Application cannot be used on another website or mobile application without permission. In case of any violation, the Seller reserves all rights regarding legal and criminal liability not explicitly stated here.

6.6 The Buyer’s personal information may only be disclosed to official authorities if requested in due process and in cases where the Seller is obliged to disclose this information according to applicable mandatory legislation.

6.7 The product(s) subject to the contract will be delivered to the Buyer or the person/organization at the address indicated within the time specified in the Preliminary Information on the Website, depending on the distance of the Buyer’s residence, provided that it does not exceed 14 days from the date of order unless a specific reason is stated. The cargo company the Seller has an agreement with as of the date the contract is approved is Yurtiçi Kargo. All shipping charges regarding delivery as indicated in Article 3 will be detailed on the invoice related to the order under the name “Shipping Fee” in accordance with the cargo conditions valid on the date of purchase.

6.8 For custom-made products, delivery dates may vary, and shipping information will be shared with the customer. In the case of imported products, any delays due to the import process will be added to the delivery time, and new shipping date information will be shared with the customer.

6.9 If the product(s) subject to the contract are to be delivered to someone/organization other than the Buyer, the Seller cannot be held responsible for the refusal of the person/organization to accept the delivery and any damages that may arise from this.

6.10 The Seller is not responsible for damages arising from the errors and negligence of the cargo company responsible for the shipping process during the shipment of the product(s) to the Buyer and/or for the inability to deliver them to the Buyer. The Buyer is obliged to check the Products upon receipt and to immediately notify the Seller of any defects.

6.11 The Seller is responsible for delivering the product(s) in solid, complete condition and in accordance with the characteristics specified in the order, along with any warranty documents and user manuals if available.

6.12 If the performance of the contract becomes impossible due to a reason not attributable to the Seller, the Seller will inform the Buyer of this situation before the expiration of the performance obligation arising from the contract, and if available in stock, may provide the Buyer with a different product of equal quality and price.

6.13 In the event of unauthorized use of the Buyer’s credit card, bank card, debit card, and other payment systems provided on the Website and Mobile Application due to circumstances not arising from the Buyer’s fault, if the relevant bank or financial institution does not pay the product price to the Seller, the Buyer is obliged to return the relevant product to the Seller within 3 (three) days, provided it has been delivered to them. Otherwise, the Buyer agrees and undertakes that all legal actions will be taken against them.

6.14 If the purchased product or service is not available in the seller’s stock and no equivalent product of equal quality and price is available, the Seller reserves the right to refund the amount paid by the Buyer.

6.15 If the Seller cannot deliver the product subject to the contract on time due to force majeure or extraordinary situations such as weather conditions hindering transportation, they are obliged to inform the Buyer of this situation. In this case, if the Buyer cancels their order, the amount paid will be refunded in a single payment within 14 (fourteen) days to the payment method used by them when purchasing the product(s).

6.16 In case of payments made by the Buyer using a credit card, the amount for the product(s) will be refunded to the relevant bank within 14 (fourteen) days after the cancellation of the order by the Buyer. Since the reflection of this amount to the Buyer’s accounts is entirely related to the bank’s processing time, the Buyer acknowledges in advance that it is not possible for the Seller to intervene in any delays and that the amount refunded to the credit card by the Seller may take an average of 2 to 3 weeks to reflect in the Buyer’s account.

6.17 The Seller reserves the right to cancel purchases exceeding the Buyer’s needs. In bulk purchases exceeding 3 (three) items, the Seller reserves the right to cancel the entire order or to provide only the shipment of 3 (three) items remaining within the retail purchase limit.

6.18 In transactions where the Buyer has made purchases using their credit card, if the transaction could not be completed due to 3 (three) incorrect password entries, the Seller has the right to request all information and documents, including visual tools that will confirm the Buyer’s identity and credit card information. If the Buyer fails to provide this information and documentation, or if there is a mismatch between the provided information and order details, the Seller reserves the right to cancel the relevant order immediately without any responsibility or compensation.

6.19 If the prices of products are written significantly below the market price to a level that an average person would understand as a clear error, the Seller has the right to cancel all orders given according to this erroneous price. The Buyer agrees and declares that they will not claim any rights due to such a clear mistake.

6.20 According to the recently enacted Banking Regulation and Supervision Agency’s relevant regulation amendment published in the Official Gazette dated 10/3/2007 and numbered 26458, installment payments are not available for “Cosmetic Products.”

ARTICLE 7 Right of Withdrawal

7.1 The Buyer may exercise the right of withdrawal from the contract without any legal and criminal liability and without providing any justification within 7 (seven) days from the delivery date of the product to them or the person/organization specified by them. In determining the period for the right of withdrawal; a) For products ordered in a single order but delivered separately, the day the last product is received by the consumer or a third person designated by the consumer, b) For goods consisting of multiple parts, the day the last part is received, c) For contracts for regular delivery of goods over a certain period, the day the first product is received by the consumer or a third person designated by them will be taken into account.

7.2 The Buyer can notify the Seller at the address

Refund and Returns Policy

You can return the product you purchased in its original condition, without opening the packaging, damaging it, or using it, and in a way that does not hinder its resale, within seven (7) days from the delivery date. If you believe the package was damaged during shipping, inspect it in front of the shipping company representative and, if there is an issue, do not accept the product and ask the shipping company to issue a report. Products not returned via the courier will not be eligible for return. In such cases, you may send the package with all invoice copies via the courier with a “cash-on-delivery” option. The refund for the returned product will be processed once it reaches the warehouse and its compliance with the return conditions is verified.

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